Federal agencies are improving their cybersecurity posture to some degree, particularly as they develop better basic cyber hygiene and modernize their legacy systems. At the same time, hackers are getting better at finding new ways to attack and access federal IT. This SNG Live session is of U.S. CyberWeek and will bring together cybersecurity leaders for a conversation on the latest challenges they are facing in dealing with emerging threats,...

Cybersecurity is always the top priority if you ask higher education, as well as state or local IT leaders. In a space that moves so fast and affects so many, two of the most common challenges named by security staff are the feeling of isolation in knowing that they face all these threats alone from their resource-constrained, staff-limited offices, and a general feeling of being overwhelmed by the new varieties of cyberattacks discovered each...

Across the public sector, organizations are in the midst of an unprecedented push to digital transformation. Driven by trends like cloud computing and automation, digital transformation forces public sector entities to radically rethink how they operate and use technology to better achieve their missions and provide services in line with what constituents expect. And in many cases, recent events like the COVID-19 pandemic and the SolarWinds br...

Join leaders from a U.S. Federal Health agency, Deloitte, and Salesforce to learn how leading organizations are reimagining the contact center experience, by focusing on the future of service through the use of innovative technologies to elevate the agent experience and customer relationships. The discussion will cover: The changing landscape of contact center technology An overview of Salesforce Service Cloud Voice Cost efficiencies gained th...

Federal, state and local governments are still reeling from the consequences of COVID-19. On top of that, they are faced with diminishing budgets, growing demands from citizens and the shifting priorities of a new administration. Now more than ever, organizations realize that the decisions they make today impact their ability to respond to the unexpected events of tomorrow. Please join us at Think Gov 2021 for an engaging afternoon where you...

Over the past year, IT has transformed from an enabler of mission delivery to a cornerstone of mission success. Yet, the near ubiquitous push to remote work upended many agencies’ IT modernization initiatives, resulting in even greater network complexity. As government agencies recalibrate their programs and plan for post-pandemic realities, simplicity, visibility, and acceleration will be essential to break through this complexity and e...