Using Cloud Service Level Agreements (SLA) and Monitoring SLA Performance Training Workshop

This event qualifies for .7 CEUs

This event qualifies for 7 CPEs

Service Level Agreements (SLA’s) are important to clearly set expectations for service between the cloud consumer (buyer) and the cloud provider (seller). Each cloud entity engaged by the enterprise should have a cloud SLA defined, including: cloud provider, cloud carrier, cloud broker and even cloud auditor. This workshop provides a practical reference to help enterprise information technology (IT) and business decision makers as they analyze and consider service level agreements (SLA) from different cloud service providers. This Potomac Forum Training Workshop will give guidance to decision makers on what to expect and what to be aware of as they evaluate SLAs from their cloud computing providers.

We realize that you need the cloud to run your agency or business. The Service Level Agreement is designed to give you the up-time, response and latency guarantees that keep you doing what you do best.

Overview of the Workshop:

Using Cloud Computing to Transform Government is a one-day, in-depth, educational program for Government Executives, Managers, Program Managers and Staff & Industry Partners.

This event is not a vendor oriented conference, but a course that provides practical information for the Government and Industry on agency cloud reference implementations, insight on using cloud to innovate and what agency leaders should be doing now.

Potomac Forum is Authorized by ISC^2 to Award CISSP Credits for Workshop Attendance

What You Will Learn:

Current SLA Landscape
Evaluating Cloud SLA’s
SLA’s by Service Model
SLA’s by Deployment Model
Critical Performance Objectives
Security and Privacy Requirements
How to prepare for service management failure

Why You Should Attend:

Understand Federal Agency cloud computing SLA’s
Understand the new approach to managing SLA’s
Understand how to monitor SLA performance

Who Should Attend:

CIOs and Staff
IT practitioners
Program Managers
IGs and Staff
CFOs and Staff
Acquisition and Contracting Staff
Government Employees who want to better understand Cloud Computing
Industry and Contractors who support the government and need to better understand Cloud Computing at a detailed level
IT Security Staff
Inspector Generals and Staff
All government and industry members who need to understand how to get value and mission effectiveness from use of cloud computing.

Speaker and Presenter Information

Melvin Greer

Senior Fellow and Chief Strategist Cloud Computing, Lockheed Martin

Vice Chair, NCOIC Cloud Working Group

Advisory Board Member, Cloud Security Alliance

Steering Committee Chair, Cloud Standards Customer Council

As Senior Fellow and Chief Strategist SOA &Cloud Computing, Mr. Greer develops actionable SOA and Cloud computing strategy and functions as a principal investigator in advanced research studies. He significantly advances the body of knowledge in basic research and critical, highly advanced engineering and scientific disciplines. He is adjunct faculty at three universities and is an accomplished author, “The Web Services and Service Oriented Architecture” and “Software as a Service Inflection Point” are his most recently published books. Greer received his Bachelor of Science degree in Computer Information Systems and Technology and his Master of Science in Information Systems from American University, Wash. D.C. He also completed he Post Graduate Program in Executive Leadership, at Cornell University, Johnson Graduate School.

In January 2013 Melvin Greer was recognized as one of IBM’s 2013 IBM Champions.

“The IBM Champion Program recognizes the energy people commit as IT professionals, business leaders, developers and educators that influence and mentor others to help them make best use of advanced and innovative solutions and services,” said Greer, an eight year veteran of Lockheed Martin. “I’m pleased to represent Lockheed Martin as a leader that explores how deployment of enabling technologies relates to public and private sector development, commercial opportunities, global financial stability and social responsibility.”

Greer has more than 25 years of systems and software engineering experience, two published books and is a seasoned presenter at conferences and universities. A Lockheed Martin Senior Fellow and Chief Strategist for Cloud Computing, Greer is a principal investigator in advanced research studies, developing actionable Service Oriented Architecture (SOA) and cloud computing strategies and functions. He also is actively engaged with industry groups and associations such as the Network Centric Operations Industry Consortium (NCOIC), Cloud Computing Working Group and the Government Cloud Computing Community of Interest (CCCI). He is a Certified Enterprise Architect, Fellow and Adjunct Faculty at the Federal Enterprise Architects Institute, and member of International Monetary Fund / World Bank, Bretton Woods Committee.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID