Government Customer Service Conference & Expo

There are plenty of changes underway in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement. And the Government Customer Service Improvement Act requires agencies to improve service standards, investigate emerging technologies, incorporate industry best practices, and reduce websites with the overall objective of improving service to their constituents.

DGI's 11th Government Customer Service Conference -- which is free for government professionals -- will explore the policies, applications and technologies involved with improving customer and citizen services. This annual event is one of the largest serving public sector professionals responsible for government customer service, contact centers, help desks and government websites. Speakers will share practical, actionable information on successful programs, obstacles overcome, future plans and recommendations to boost customer service programs.

Keynote Announced

U.S. Congressman Henry Cuellar, representing the 28th District of Texas  

Master of Ceremonies

Daryl Covey, Facilitator, Cgov Community of Practice and former NEXRAD Hotline Manager, National Weather Service, NOAA, Department of Commerce