Implementing AI Provides Short & Long-Term Payoffs

Government today faces a long list of imperatives in serving and defending its constituents while supporting and empowering its workforce. Constituents must trust that their need for essential services can be met with transparency, without sacrificing their privacy and security. Agencies and customers alike must feel safe from internal and external threats, including cyberattacks that could cripple infrastructure and disrupt vital services.

Employees of federal agencies seek equitable, inclusive workplaces, flexibility in where and how they work, transparent communications, and training in the latest technologies. In the defense and national intelligence communities those same requirements apply – along with the need for faster development of advanced communications and weapons systems.

Enter the role of artificial intelligence: Generative AI (genAI) offers the potential for advancements in speed of delivery for improved and new services to constituents, customers, and employees alike. There already are use cases demonstrating hundreds of hours saved across multiple disciplines, from finance to human resources to IT.

Learning Objectives:

• Review the risks and benefits of utilizing AI to redesign existing processes and services
• Outline the potential strategy for AI to identify new services and opportunities for agencies to meet their mission
• Delineate the steps agencies can take to protect employees and constituents from potential risks of AI, such as privacy