Government Customer Service Conference & Expo

There are plenty of changes underway in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement.

DGI's 12th Government Customer Service Conference -- which is free for government professionals -- will explore the policies, applications and technologies involved with improving customer and citizen services. This annual event is one of the largest serving public sector professionals responsible for government customer service, contact centers, help desks and government websites. Annually, conference presenters share practical, actionable information on successful programs, obstacles overcome, future plans and recommendations to boost customer service programs.

New for 2013

Winners of the 2013 Government Customer Contact Services Excellence Awards will participate in the DGI conference program. Since 2001, the Government Contact Services Community of Practice (Cgov) has recognized public sector professionals representing government contact centers, help desks and other customer service portals in the areas of teamwork, technical excellence and customer focus. DGI is partnering with the Cgov Community of Practice to provide a platform for these award winning agencies to share their experiences at the 2013 Government Customer Service Conference.