Government Contact Centre Summit Middle East

Be part of the Middle East’s only government-focused contact centre event from 17-20 May 2015 in Dubai, UAE, which will facilitate high-level strategic discussions and share peer-led case studies addressing the biggest challenges in delivering a world-class customer experience in the contact centre.

Why attend?

1. Gain local and international insights that you can’t gain anywhere else: We have pushed the boundaries to bring together an elite line-up of regional and international government speakers that you normally wouldn’t be able to access at any other summit.

2. Case studies, case studies and more case studies: People don’t learn as much from theory as they do from practical examples. We have jam-packed our agenda with as many case study examples as possible, so that you walk away with REAL contact centre strategies that you can apply in your entity.

Download the agenda now to see the full list of topics and speakers>>

Speaker and Presenter Information

Take a look at a few of our confirmed speakers for the event:

Omar Al Kaabi, Director of Call Centre, Department of Transportation (DOT), UAE
Rosetta Carrington Lue, Chief Customer Service Officer, City of Philadelphia, USA
Heba Bahaj, Head of Customer Service, Emirates Identity Authority (EIDA)
Badreyya Al Mazrooei, Senior Manager - Contact Centre, Dubai Trade
Major Dr. Abdelrahman Almuaini, Director of Customer Service, Dubai Police

Expected Number of Attendees

100

Relevant Government Agencies

Dept of Agriculture, Dept of Commerce, Dept of Labor, Dept of State, Dept of Veterans Affairs, State Government, County Government, City Government, Office of Personnel Management, National Institutes of Health