The Steps to Building Total Customer Relationships
Customers today now expect great experiences with the businesses they engage with and are continually seeking similar experiences from government. The key to such experiences? Great data about their customers and employees who are customer ready.
To give this same level of service to the public they serve, your workers should have access to complete and accurate records for each citizen they serve. But the challenge preventing workers from making fully informed decisions are inconsistencies in the data from the multiple systems they access to find that information. How do you discern relationships between people, programs, locations, and workers? If your agency or programs are like many, these common challenges prevent you from delivering the best possible service to your main customer, the citizens of your jurisdiction.
Please join DLT and Informatica to learn the steps needed for your agency to leverage technology and create the great data needed to deliver with the experiences of commercial companies.
- Discover the importance of trusted customer profiles that includes identifying the relationships between people, programs and services
- Understand the impact of great data – data that is clean, safe and connected
- Hear how a focus on data first can help your agency better deliver its mission efficiently and effectively to the betterment of your customers
Register today for this complimentary and informative webinar.
Speaker and Presenter Information
Bobby Caudill: Director, Industry Marketing, US Public Sector
Monica Mullen: Principal Solutions Marketing Manager, Information Quality Solutions Marketing
Relevant Government Agencies
Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, Jun 2, 2015, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
DLT Solutions