ACT-IAC 2015 CX Summit

Customer Experience is a Presidential Priority under the Management Agenda. We believe that not only does the public deserve to get excellent service from the government, it's a national imperative.  Trust and engagement with government is driven to some degree based on the experience the public has when interacting and obtaining information and services from the government. 

This summit will feature leaders in government and industry that are focusing on providing outstanding customer experience. They will provide you specific best practices, tactics and tools you can use within your agency to improve and measure the customers’ experience.  Whether you serve other agencies, veterans, students, seniors, parents, children, multi-cultural, multi-language or any other sector of the population online, via the phone or in person, all delivery channels are critical to the overall experience.