Using Measures and Metrics to Deliver Citizen Centric Services

Developing performance measures is frequently cited as one of the most difficult jobs a government manager can face. Numerous obstacles exist, from obtaining stakeholder input to measuring what truly “matters” rather than what is easy to count. In order to provide the optimum level of service to citizens, government agencies must measure by outcomes and not process.
 
Join The Performance Institute and IBM as we explore how to use measurement and analytics to improve program performance.

During this complimentary dialogue you will hear from leading experts about the role of performance measures in improving customer and citizen service delivery.