ServiceNow ITAM Webcast Series

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation?

The symptoms may appear in many situations, but the true challenge is determining what the real problems are and how to solve them. First and foremost, establishing a process to identify where you are in your IT operations maturity and then developing a roadmap for where you would like to go is essential. The potential benefits are numerous - reducing wasteful spending, improving responsiveness to customers, meeting stakeholder expectations, and being prepared for general audits.

In this three-part on-demand webinar series, experts in IT Service Management and IT Operations Management discuss these challenges and more, providing a Service Operations Maturity Model that anyone can use to gauge their organization’s current and future state. Attendees will learn strategies to drive toward these outcomes, specifically geared toward Federal IT organizations: achieving improved visibility, remediation, governance, and service delivery across both enterprise and cloud environments.

ServiceNow ITAM Webcast Series: Part 1 - Visibility

Attendees of this webcast learned:

• Where their IT Assets are
• How they can depend on ServiceNow for accurate and dynamic correlation of assets in a continually changing environment
• How to map out a supporting system for various business services

ServiceNow ITAM Webcast Series: Part 2 - Availability

Attendees of this webcast learned:

• How to examine the bridge of their Configuration Management Data Base
• Real-time service mapping
• To correlate all of their organizations monitoring tools

ServiceNow ITAM Webcast Series: Part 3 - Agility

Attendees of this webcast learned:

• How to improve governance over your assets, processes, and policies, rapid remediation, and optimized service delivery representing a truly agile and innovative IT organization
• Explored the steps between Phase 2 and Phase 3 leading to automated remediation, cloud management, and self-service for many requests that customers are very willing to participate in their own fulfillment
• The outcome promises improved customer satisfaction and as much as a 20% reduction in operations & maintenance expenses