State & Local Call Center Fraud

According to new research from Pindrop, call center fraud attacks have increased 45% since 2013. That means one in every 2,000 calls is a fraudster exploiting your call center to gather citizen data, take over accounts, and more.

Criminals are attacking state and local governments from all sides, and as organizations move to increase their physical and online security, there remains one channel that has little protection: the phone.

Why is this happening? What can state and local organizations do to stop these attacks? Join Pindrop and Carahsoft on June 29th for a complimentary webinar in which you will learn the answers to questions such as:

• What changes are driving fraudsters to attack the call center?
• How are fraudsters using the call center as a launching point for cross-channel attacks?
• What tools and tactics are fraudsters using to fool your agents and IVRs?
• How will call center fraud change over the coming years, and how can we prepare for it?
• How can Pindrop's Phoneprinting™ Technology help protect you from these fraudsters?

Featured Speaker: Dave Albers, Senior Federal Sales Engineer, Pindrop