Envisioning a Modernized Contact Center for Government



There are increasing requests for service across channels, and daunting challenges to deliver more with older, disconnected systems, multiple knowledge sources, and smaller budgets. 

The rapid evolution of new technology, including social, mobile, and cloud, is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. 

Join Salesforce for a live webcast, discussing the tremendous opportunity government agencies have to:

  • Empower agents with tools that make it easier for them to answer questions
  • Resolve inquiries, and demonstrate the impact a modern contact center can have on the agency

During this webinar, two of Salesforce’s most successful government customers will share their experience and best practices in building a modern contact center.

Interested but cannot attend at this time? Sign up to receive an archived copy of the presentation.

Speaker and Presenter Information

Christine Comer

State of Colorado Department of Health Care Policy and Financing

Client Services Division Director

Colorado Department of Health Care Policy and Financing

 

Chris Marra
U.S. Citizenship & Immigration Services

Director Customer Experience Management

Acumen Solutions

 

Sterling McCullough

State & Local Industries Lead

Salesforce

 

Josh Kahn

Federal Civilian Industries Lead

Salesforce

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC


    Event Type
    Webcast


    This event has no exhibitor/sponsor opportunities


    When
    Tue, Aug 30, 2016, 1:00pm - 2:00pm ET


    Cost
    Complimentary:    $ 0.00


    Website
    Click here to visit event website


    Organizer
    Salesforce.com
    Carahsoft


    Contact Event Organizer


    Join the event conversation:
    @SalesforceGov


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