Envisioning a Modernized Contact Center for Government
The rapid evolution of new technology, including social, mobile, and cloud is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations.
Access this on-demand webinar to learn how two of Salesforce’s most successful government customers responded to the challenge of modernizing contact center operations and improved mission and service delivery while reducing cost, risk, and complexity.
This webcast was recorded on Tuesday, August 30, 2016.
Speaker and Presenter Information
Christine Comer
State of Colorado Department of Health Care Policy and Financing
Client Services Division Director
Chris Marra
U.S. Citizenship & Immigration Services
Director Customer Experience Management, Acumen Solutions
Sterling McCullough
State & Local Industries Lead, Salesforce
Josh Kahn
Federal Civilian Industries Lead, Salesforce
Relevant Government Agencies
Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), State Government, County Government, City Government, Municipal Government, FEMA, Office of Personnel Management, National Institutes of Health, FAA, Census Bureau, EEOC, Federal Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, Sep 13, 2016
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
Salesforce.com
