Improving Customer Relations Through Advanced Metering Infrastructure

Many utilities are investing in AMI (Advanced Metering Infrastructure), however, no standards or published guidelines are available regarding customer leak notification. Some water utility managers are also concerned about loss of revenue and irritating customers. This webinar focuses on notifying metered customers of potential leaks or high usage through data generated with AMI.  The establishment of thresholds for minimum leak volume or calculated flow, length of time an apparent leak occurs are discussed. Real-world examples of the notification process, leak adjustment policies, and customer response are also covered.