Infrastructure Finance Series: Innovative Strategies for Customer Affordability

Affordability of water and sewer service continues to be a critical topic for utilities. This webinar will focus on customer service considerations relating to affordability, with the specific topics of trends in late payment policies, delinquent accounts, service disconnects, and subsidy programs. Focus will be on how the industry is addressing these issues from a customer service perspective. The webinar will serve as a platform to share innovative strategies taken to address affordability.

With a trend of increasing water and wastewater pricing, affordability has become an important topic facing service providers. This webinar will focus on affordability challenges and solutions from a customer service perspective, specifically, the emerging customer service challenges regarding affordability and what’s being done to address them.

As service affordability becomes more challenging, utilities are facing growing customer service issues. In this webinar innovative solutions to growing customer service needs will be presented.