Administrative Professional Skills Week

Monday, January 10, 2011:  Career Development
Top Callout: Learn How to Take Control of Your Career

8:30 Registration and Continental Breakfast

9:00 Perform a Self-Assessment and Self Analysis
 •Identify your professional strengths and weaknesses
 •Develop a list of current position responsibilities and those you would like to take on in the future

Utilize Your Personality Test Results
 •Understand other personality types to better manage relationships in your office
 •Determine your personality type to discover the best fit in your organization

Understand Your Professional Position
 •Display confidence and assertiveness
 •Learn how to confidently express your opinions, respectfully disagree with coworkers and ensure your voice is heard

12:00 Lunch

Implement Workplace Boundaries
 •Learn to say no effectively and at the appropriate times to get the job done
 •Adapt successfully to changes in your roles and responsibilities

Position Yourself for Greater Management Responsibilities
 •Find out the steps you need to take in order to receive greater responsibility in your office
 •Discover how to attain your career goals and move up the office ladder

Discover a Personal/Professional Life Balance
 •Establish a supportive work environment to integrate your both worlds
 •Achieve goals in your professional and personal life by impacting both in positives ways  

4:00 Day 1 Adjourns

Tuesday, January 11, 2010:  Career Development (Continued)
Top Callout: Showcase Your Professional Expertise by Marketing Your Professional Strengths

8:30 Registration and Continental Breakfast

9:00 Utilize Coaching and Mentoring
 •Identify and discuss professional goals with an individual who works in the role you hope to obtain in the future
 •Use their experience as a  visual map to take you to the next level in your career

Develop Goal Setting Techniques
 •Understand why goal setting fails and how to overcome this
 •Implement setting BEST goals in your professional and personal life to achieve satisfaction

Create a Network for Success
 •Understand the significance of networks and how they influence and power the have in your organization
 •Develop and expand your network to increase your marketability and professional credibility

12:00 Lunch

Create a Professional Development Plan
 •Learn the significance of a professional development plan (PDP)
 •Develop a plan for acquiring new skills to advance

Develop Your Career Path
 •Use the continuous turnover within the administrative profession as leverage to gain career advancement
 •Evaluate the competency gap in your current and objective position to assess your potential

Market Yourself for Career Advancement
 •Position yourself for greater responsibilities with a clear and concise self-marketing plan
 •Cultivate your talents and learn how to utilize them for promotion
 
4:00 Day 2 Adjourns

Wednesday, January 12, 2011:  Team Building and Leadership Improvement
Top Callout: Gain the Support of Your Supervisor by Fostering a Productive Team Environment

8:30 Registration and Continental Breakfast

9:00 Morning Workshop: Implement Advanced Team Building Practices
This scenario-based workshop will use hands-on group activities to help create useful team building skills and techniques.  The morning will focus on intense situational learning guaranteed to provide key takeaways you can implement in your own office. During this experiential workshop, you will:    
 •Discover the difference between management and leadership
 •Develop the critical skills needed when working in a team environment

12:00 Lunch    
     
Lead Through Change
 •Inspire your colleagues with a clearly defined plan of action
 •Inject enthusiasm and engagement into your organization through internal communication tactics

Lead without Authority
 •Utilize your emotional intelligence to influence without positional authority  
 •Clarify your role and excel in working with peers, multiple managers and demanding clients

4:00 Day 3 Adjourns

Thursday, January 13, 2011:  Conflict Management Techniques
Top Callout: Overcome Workplace Conflict by Implementing Valuable Communication Practices

8:30 Registration and Continental Breakfast

9:00 Explore Non-Verbal Communication Techniques in the Workplace
 •Learn what your non-verbal communication is saying about you and how to effectively communicate using non-verbal cues and gestures
 •Read your colleagues’ non-verbal communication to better interact with your peers

Work with Diplomacy and Credibility
 •Learn and adapt to different work styles and preferences
 •Discover and use business courtesies that illustrate an team atmosphere

Recognize the Significance of Effective Communication in the Workplace
 •Learn to listen to people more closely and compose your message more clearly  
 •Communicate effectively with different types of people based on their behavioral style

12:00 Lunch

Overcome Intimidation and Emotional Barriers
 •Take the moral high ground when resolving office disputes or complaints
 •Focus questions to uncover underlying problems and clarify the situation between the parties in the negotiation

Manage Conflict to Advance your Career
 •Learn strategies for working with difficult people and develop alternative ways of managing conflict
 •Develop a goal-oriented approach to conflict to achieve an agreement that meets both parties needs


4:00 Day 4 Adjourns


Friday, January 14, 2011:  Time and Stress Management Solutions
Top Callout: Learn to Manage Your Day and Reduce Stress for Greater Productivity

8:30 Registration and Continental Breakfast

9:00 Develop Time and Stress Management System
 •Discover techniques to reduce your stress and in turn make your day more productive
 •Develop a daily schedule for both work and home to organize your time and fit more into your day

Beat the Deadline Blues
 •Ask for additional guidance on the best method to complete a lengthy project to meet the requested timeline
 •Request assistance with tasks that other team members can complete to allow you to focus on urgent projects

Establish and Adhere to Your Limitations
 •Learn to ask for assistance when the work becomes overwhelming
 •Adjust day to day duties to allow room to complete urgent projects

12:00 Lunch

Negotiate with Poise and Ease
 •Form new partnerships within the office by creating win-win negotiations
 •Focus on the relevant issues of the negotiation without allowing personal feelings or negotiator tactics to effect your decisions

Conduct a Negotiation Application Session
 •Apply your new negotiation skills in real life scenarios and gain feedback from your administrative peers
 •Discuss your tactics and behavior with your peers to improve your negotiation skills

Display Positive Behavior and Actions
 •Minimize the distractions that keep you from accomplishing your important goals at the office
 •Maximize your energy with an optimistic and constructive attitude

4:00 Training Week Adjourns