IPSA Webinar Week - The Critical Role of a 911 Dispatcher within a Hostage Negotiation

The International Public Safety Association believes in providing mission critical, educational and affordable training opportunities to the public safety community throughout the year. 

Join us by participating in our first Webinar Week this August 14-18, 2017. Each day, Monday - Friday, IPSA will host a Free Educational Webinar at 10am Arizona Time.

The Critical Role of a 911 Dispatcher within a Hostage Negotiation

Just like other first responders, the dynamic roles of 911 telecommunications is evolving. Today’s call takers and dispatchers are being held to a higher standard. There is a community-wide expectation of advanced training among the 911 telecommunications profession. Whether it’s being fluent in multiple languages, being able to provide CPR over the phone, being able to assist during violent acts, or – as this webinar will highlight – being able to serve on a hostage negotiation team.

This course will identify roles within a Hostage Negotiation Team in which 911 dispatchers are demonstrating immense success. We will discuss how the everyday roles of a telecommunicator make for a seamless transition to crisis negotiation teams and provide a critical missing link. This course will include training points, risk assessments, and review the FBI Action Imperative.

All first responders must register for this webinar, whether you’re on SWAT, fire/rescue, EMS or – of course a 911 telecommunications professional because it’s critical to know every aspect of how the teams who serve during any event operate.