Engage311 Conference

ENGAGE311 is a premier, annual educational three day conference packed with learning and networking opportunities.  The conference, open to prospective, beginning and experienced 311 municipal and customer service centers throughout North America, provides a professional, unbiased environment for in-depth discussion of current issues and common interests in the industry. At ENGAGE311, you will see new products and systems, network with industry peers and vendors and focus on advancing your program with information on Customer Service, Knowledge Management, Employee Initiatives, Business Process Improvements, Open Data, Open Government and more. Take this opportunity to learn from fellow experts and share successes and lessons learned with attendees from across North America.

As the importance of the call center in today's society increases, so does the pressure to improve customer and employee engagement, elevate customer satisfaction and deliver improved results year after year. Attending ENGAGE311 will give you the knowledge, tools and resources to achieve and exceed your goals and the expectations of your company.