Genesys CX18

Connect. Engage. Innovate. Come see the future of customer experience at CX18.

Register now for the customer experience event of the year, CX18. Connect with peers, partners and experts. Enjoy keynotes and breakout sessions tailored to your unique needs. And learn more about exciting new technology that’s revolutionizing customer experience. At CX18 you’ll:

Learn about changing customer behavior and how it will impact your business
Engage with experts and understand how to get the most from your Genesys solutions and
Check out the innovative technology that’s transforming customer experience

You’ll get to see and experience the future of CX, including AI, while getting valuable insights into how to drive certain business outcomes as well. At CX18, you’ll:

Learn how to use customer data to optimize sales, marketing and service functions
See how to drive business outcomes like raising NPS, CSAT and shortening resolution times
Meet with peers, industry experts and Genesys executives

We’re hosting our first-ever DevCon at CX18. DevCon blends dedicated technical-track experiences with main stage content, Partner Pavilion activity, special parties and a hackathon. At CX18, you’ll:

Discuss options related to building or buying your contact center platform
Build your own bot in our Build a Bot workshop
Dive deep into SDK and API discussions and connect with Genesys architects at the DevLounge