Demystify Citizen Experiences - Introduction to CX, UX, and Usability

All great customer experiences have something in common - they're compelling and personal. Whether on a website, mobile app, or email, exceptional digital experiences have the ability to deliver your message wherever, whenever to the right audience.

Just like private sector companies, government agencies face pressure from citizens and employees to deliver standout digital experiences across any channel efficiently and securely.

Join our complimentary on-demand webinar to learn from Steven Shyne, Senior Consumer Experience Strategist, what consumer experience (CX) means for the public sector, and how he and his clients at Atypical Digital are putting CX to practice.

Specifically, this webinar will explore:

An overview of consumer experience (CX) and user experience (UX)
The importance of getting user feedback early in the web design process
How to gain actionable insights from CX and UX research data
How to transform your team into thinking more citizen-centric today and in the future

Relevant Government Agencies

Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, State Government, County Government, City Government, Federal Government, State & Local Government