Driving Citizen Value Through Digital Services



Agencies require data in the right form — and at the right place and time — to deliver the services that citizens need. Join us and IDC guest speaker Alan Weber for a discussion around the tools, information, and culture that are critical to enhancing the citizen experience. Alan will walk through top statistics from an in-depth study entitled Driving Value Through Digital Services that highlights the efficacy of CRM and other tools that drive value for agencies that are keen on leveraging technology to transform the citizen experience.

Register for this complimentary webinar to learn about:

  • Current channels for citizen engagement and areas for improvement
  • Tools and resources currently used by government agencies
  • Unique needs of different government branches (Fed, DoD, State and Local)
  • Getting started with digital transformation

Following the study overview, we'll share how some trailblazing organizations are using Salesforce to improve citizen engagement and satisfaction. Can't wait? Learn how Amtrak and DC OUC have transformed.

Speaker and Presenter Information

Alan Webber, Research Director, Digital Strategy, IDC

Bryan Jennewein, Director, Product Marketing, Salesforce

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies


    Event Type
    Webcast


    This event has no exhibitor/sponsor opportunities


    When
    Wed, Oct 17, 2018, 12:00pm - 1:00pm ET


    Cost
    Complimentary:    $ 0.00


    Website
    Click here to visit event website


    Organizer
    Salesforce.com


    Contact Event Organizer


    Join the event conversation:
    @SalesforceGov


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