Government CX Virtual Summit: Putting the Citizen First

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Government CX Virtual Summit: Putting the Citizen First

Wednesday, March 20 | 10am-4:30pm ET/7am-1:30pm PT | #GLTrain


In order to understand new technologies, processes and best practices around the citizen experience (CX), you’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit – Putting the Citizen First on Wednesday, March 20th from 10am-4:30pm ET/7am-1:30pm PT. You’ll hear from government and industry experts about how to enhance your organization’s citizen engagement and customer experience.


Government agencies at all levels are making inroads into understanding and providing better customer service both to citizens and internal employees. But significant challenges still remain.


Agencies must operate on tighter budgets and with smaller staffs. In addition, today’s citizens and stakeholders demand fast, accurate answers from government and easy-to-follow online interactions, and they clearly express their dissatisfaction if those expectations are not met.


On top of that, citizens expect to be able to interact with agencies through a myriad of communications channels, including phone, email, websites, mobile devices, social media and more.


But despite these significant obstacles, government is rising to the customer experience challenge in large part by investing in technologies that can help.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies

Event Type

This event has no exhibitor/sponsor opportunities

Wed, Mar 20, 2019, 10:00am - 4:30pm ET

Complimentary:    $ 0.00

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