Governance: The Secret Sauce for CX Success in Government
Join our complimentary webinar to understand how to sustain long-term organizational improvements in the customer experience.
Nearly every public servant has a story about how a citizen or customer's life has been transformed by the work of their agency. Those stories make great anecdotes, but they cannot provide the necessary developments within the customer experience to make a difference.
That kind of change requires quantitative data. You need practices for streamlining and democratizing customer feedback so that you, your colleagues, and agency leadership know how to best use and apply that data. Governance is the secret to figure out what to do.
In this webinar, you'll learn more about:
- The basics of building a customer experience governance framework
- How to align policies, people, and practices to support your customer experience program
- OMB Circular A-11 Section 280, and how it pertains to your agency
Register today to start developing a long-term organizational plan that helps support the people you serve.
Relevant Government Agencies
Other Federal Agencies, Federal Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, Feb 28, 2019, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
Qualtrics Gov Team at Carahsoft Technology Corp.
