Improving the Federal Citizen Experience

Poor customer service, impenetrable stacks of paperwork and legal red tape—all are common citizen complaints about interacting with government agencies, and all inhibit the public’s trust and compliance with government services and directives. In order to restore confidence and comfort, it’s more important than ever that the federal government institute processes and platforms to streamline the customer experience.

On September 12, Nextgov sits down with leaders in the federal CX community to discuss strategies and use cases for creating positive citizen interactions in a climate where many public offices rank lower than private sector counterparts.