The Path to a Positive Citizen Experience
As technology improves and becomes more intertwined with our daily lives, more and more people expect government to provide the same level of customer experience as the private sector. When people reach out to federal contact centers to check in on the status of their account, verify appointments, or schedule vital services they rely upon for their livelihood, they can be hit with an onslaught of personal verification questions akin to an interrogation.
These interactions cause citizens to feel undervalued by the agency that is trying to provide them with quality service. However, contact centers do offer agencies a platform to improve and perfect processes that successfully enhance citizen experience beyond a typical customer service interaction.
This webcast will explore everything from accurately identifying citizens within an IVR, reducing inbound contact center fraud to cultivating the ideal operational efficiency. Register today to learn some private sector practices on how to develop a positive customer experience within the federal government.
Speaker and Presenter Information
Relevant Government Agencies
Air Force, Army, Navy & Marine Corps, DOD & Military, Dept of Agriculture, Dept of Commerce, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, State Government, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, Dec 5, 2019, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Where
Webinar
Website
Click here to visit event website
Organizer
Neustar