Salesforce Webinar: The Positive Impact of Salesforce Case Management for Government

Case management is the common building for both government programs and service deliver, as well as almost any Salesforce solution.

Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact study to examine the return on investment government organizations may realize with case management solutions. The study includes both large and small implementations, as well as an array of use cases that center on customer-facing contact centers and agency-to-agency grants management. 

During the webinar, we will be joined by a panel of experts, including a Forrester analyst, to discuss what's driving a 169% ROI, as well as the following findings: