Taking a Holistic Approach to Government Customer Experience



Understanding customers’ preferences is critical for government agencies to deliver a citizen-centric experience.

 

From measuring customer behavior to benchmarking success, data plays an essential role in delivering the seamless, integrated, and personalized experiences that government customers expect. As government agencies work to improve the omnichannel experience customers demand and trust, how can they gather a holistic picture of the customer journey?

 

During this webcast, Neustar will sit down with government customer experience experts to explore practical tools for harnessing the data needed to successfully identify and serve your agency’s customers during their journey.

 

Join us on March 25, 2020 from 2:00PM-3:00PM EDT. 

Speaker and Presenter Information

Relevant Government Agencies

DOD & Military, Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, Federal Government, Foreign Governments/Agencies, NSA


    Event Type
    Webcast


    This event has no exhibitor/sponsor opportunities


    When
    Wed, Mar 25, 2020, 2:00pm - 3:00pm ET


    Cost
    Complimentary:    $ 0.00


    Website
    Click here to visit event website


    Organizer
    Neustar
    Government Executive Media Group


    Contact Event Organizer



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