How Collinson Group Deepened their Customer Connection through Contact Center Technology

When fostering brand loyalty is your business, it’s imperative that your contact center delivers superior customer support.

Collinson Group builds loyalty initiatives, customer benefits, and reward programs for many of the world’s leading financial services, airlines, hotels, and retail brands. To meet their industry's global challenges and to eliminate the escalating expense of legacy on-premises architecture, Collinson Group turned to VoiceFoundry and Amazon Connect for their cloud transition.

Join AWS and VoiceFoundry as we discuss the benefits of migrating to an Amazon Connect contact center. Hear from the Collinson Group on how they tapped into VoiceFoundry to quickly deploy Amazon Connect in the midst of a major environmental challenge.

In this webinar, you'll learn:

• The benefits of Amazon Connect for a cloud-based contact center
• Five key considerations when migrating to Amazon Connect
• How to accelerate agent adoption with little formalized training