Streamlining Government Contact-Center Systems and Practices to Optimize Organizational Efficiency and Productivity

With a constantly growing demand for government contact centers and the introduction of new acts and regulations, public sector contact-center professionals must be up to date with the latest in technology solutions and practices.

The Government Contact Center Summit 2011 in Washington, D.C. will explore the solutions to the problems of government contact center professionals. Case studies from local, state, and federal organizations will allow attendees to learn about specific instances where contact center teams overcame inhibitors. Contact-center experts will match the latest in technology solutions to your specific center’s needs. And, most importantly, attendees will be learn the best practices in adapting to the newest, contact-center regulations.

Please join us at the Government Contact Center Summit 2011 from November 14th-16th in Washington, D.C

Speakers include:

Michelle Williams
Federal Library and Information Center Committee

Kelli Jones
Federal Library and Information Center Committee

Marcus De Costa
U.S. DEPARTMENT OF EDUCATION
FSA

Colin Sellar
U.S. DEPARTMENT OF EDUCATION
FSA

Darcy Wilson
City of Vancouver
British Columbia

Lori Thomas
City of Hampton
VA

Elizabeth Dannevig
NJ 2-1-1

Roxanne Fuhrman
U.S. Patent and Trademark Office
Department of Commerce

Lisle Hannah
U.S. Patent and Trademark Office
Department of Commerce

Cindy Tiernan
City of Albany
Dougherty County