Chatbots and Voice Bots for Customer Service Automation: The Future of Government CX

Federal, state, and local governments are in desperate need of technology to make services and information immediately accessible to citizens. Faced with continual budget cuts and uncertainty, agencies must find new ways to maintain service quality, escape the limits of legacy systems and adopt more user-centric service design practices.  

From unemployment status updates to DMV appointments to taxes and IRS inquiries, conversational innovations are paving the future for a better CX.

Join this webinar to hear Kane Simms, one of the world's premier conversational strategists and a Harvard Business Review-published thought leader, and Derek Roberti, VP of Technology at Cognigy.AI, discuss how government organizations are overcoming significant hurdles and share best practices for building an attainable digital transformation strategy.

Attendees of this webinar will learn:

• Best practices for designing conversations between chatbots and citizens
• How conversational automation connects citizens to a wide range of automation technologies, including RPA, Document Transformation, and Business Process Automation
• How to automate conversations on voice and text channels