Overcoming Remote Agent Challenges with Active Voice Biometrics

Contact centers managers across all verticals want technology that not only streamlines remote agent productivity but also enhances security. One way to do this is with active voice biometrics authentication that occurs in an IVR — before a caller is even transferred to an agent.

In this webinar, we’ll explore how implementing automation, self-service and robust security practices removes the burden on remote agents — especially for routine inquiries, transactions and interactions.

LumenVox Active Voice Authentication is compatible with the Genesys Cloud™ platform and enables a quick, convenient and secure contact center authentication strategy that will decrease agent handle time and increase containment.