Uncle Sam at Your Service Webcast

On August 29th, MeriTalk announced the results of the Uncle Sam at Your Service: The 2011 Federal Customer Experience Study, underwritten by RightNow. To conduct the study, MeriTalk surveyed 1,000 Americans to identify current customer perceptions and set a benchmark for Federal service improvement.

The associated Webcast will address how the Federal government interacts with Americans from a customer service perspective and offer advice from consumers on what agencies can do to improve. Register to learn more about Federal customer needs and how Executive Order 13571, released in April 2011, changes the way government agencies are expected to conduct government service. Panelists will discuss the findings of the study, innovative ideas on how agencies can improve their customer service, and best practices that agencies can use in order to meet President Obama's executive order and provide greater value to the American people.

Featured speakers include:

• Steve O'Keeffe, Founder, MeriTalk (moderator)
• Martha Dorris, Deputy Associate Administrator, Office of Citizen Services and Innovative Technologies, U.S. General Services Administration
• Melissa Hardt, Director, Industry and Public Sector Marketing, RightNow