6 Global Trends From the New State of Service

We interviewed over 7,000 service professionals, across 33 countries to understand what’s top of mind across the industry. Join us as we sit down with Service Leaders to reveal the top 6 trends and discuss how they’re seeing these data points impact their organization and what next steps they’re taking. Get a complete look of the industry through the lens of multiple thought leaders and see how customer service is breaking down silos and transforming the customer experience during a time of rapid change.

Discover the latest research and learn how Service Leaders are reacting to key stats, such as:

• 81% of service decision makers are accelerating digital initiatives due to the pandemic

• 75% of decision makers with field operations say they are critical to their overall strategy

• 88% of service teams say the pandemic exposed their tech gaps