Salesforce | Fireside Chat: Customer Experience Excellence in the New Reality
How has the new reality changed the way companies build relationships with their customers? Shifts in consumer behavior, accelerated by COVID-19, require companies to improve the customer experience through a new rhythm of positive interactions—delivered in the digital world.
Join a virtual fireside chat with KPMG, Salesforce, and a panel of customer experience executives from top-ranked brands for a discussion on how the leaders deliver on their customer experience promise. They will share how digital transformation enabled them to implement a customer-first culture and build strong and enduring relationships.
We hope that you can join us!
Speaker and Presenter Information
- Julio Hernandez, Partner, Global and U.S. Customer Advisory Lead, KPMG LLP
- Jeff Mango, Managing Director, Advisory Customer Solutions, KPMG LLP
- Tiffani Bova, Global Customer Growth and Innovation Evangelist, Salesforce
- Ilan Davidovici, Principal, Client Experience, Edward Jones
- Brett Bearfield, Vice President, HealthCare Services Business Improvement, Humana
- Guru Bhat, Vice President Omni Channel & Customer Success, GM – PayPal India
- Tony Wells, Chief Brand Officer, USAA
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Wed, Feb 17, 2021, 1:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
KPMG
