Using Data and Digital Services to Improve CX

This event qualifies for 1 CPEs

A key component of Government CX success is leveraging available agency data to develop services which deliver an optimal, measurable, targeted, personalized customer experience. In this webinar we will demonstrate how one agency is utilizing data to implement digital services to improve internal and external CX. Topics covered include how CX projects are identified, teamwork required, digital service development and implementation, and associated results.
A 30-minute CX learning opportunity you will not want to miss!

Speaker and Presenter Information

Courtney Winship, Deputy Chief Data Officer, Office of the Chief Data Officer, USCIS
Vashon Citizen, Chief, Digital Services Division, USCIS

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Event Type

This event has no exhibitor/sponsor opportunities

Thu, Mar 11, 2021, 11:00am - 11:30am ET

Complimentary:    $ 0.00

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Event Sponsors

Digital Government Institute

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#CX, #CustomerExperience, #DataManagement

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