ATARC 2021 Hyper Automation Virtual Summit

This event qualifies for 3 CPEs

Coinciding with the digital wave, governments worldwide are increasingly focusing on customer experience as they seek to improve customer satisfaction, efficiency, and mission-effectiveness. With the shift to a digital workforce, an emphasis on citizen experience has been put on the forefront of Federal leaders. Tune into this panel to hear how these Federal Leaders have gone about transforming the citizen experience while the workforce is shifting to a more digital workforce. What lessons have been learned during this shift to a digital workforce? What are the best strategies for transforming a citizens experience?

Speaker and Presenter Information


Amber Chaudry

Customer Experience Strategist, Bureau of the Fiscal Service (invited)


Jonathan Kraden

Director of Customer Experience, Cybersecurity and Infrastructure Security Agency (invited)


John Sullivan

Director, Digital Strategies Division, General Services Administration (invited)


Sherry Van Sloun

Assistant Director of National Intelligence for Human Capital, Office of the Director of National Intelligence


Trent Fraizer

Executive Director for Campaigns and Academic Engagement, U.S. Department of Homeland Security (invited)


Ann Cox

Program Manager, Physical and Cyber Security, U.S. Department of Homeland Security (invited)

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC

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Event Type

This event has no exhibitor/sponsor opportunities

Wed, May 26, 2021, 10:00am - 1:00pm ET

Complimentary:    $ 0.00

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