Future-Ready Federal Series: Government CX That Meets Rising Expectations

Customer experience is at the heart of the relationship between people and government, and the demands have never been greater. Expectations change daily, shaped by the ever-higher levels of experience provided by people’s favorite brands and services. With the pandemic accelerating the adoption of technologies that make services faster, more intuitive, and easier to access, agencies recognize that they must keep pace to build and maintain the trust of their customers – and their workforce. 

In this webinar, sponsored by Accenture, you will hear directly from industry and government leaders who are meeting the moment by applying innovative, human-centered approaches that rethink customer experience to solve complex problems on a societal scale.