The 4 Best Practice Approaches for Effective Internal Investigations

Discussion Topics:

• Actively protect whistleblowers to combat a fear of retaliation
• Track how reporters are treated, and provide meaningful feedback
• Determine the right communications approach and control improvements

New regulations, requirements and certifications can catch companies off guard. If you do not continuously adjust and improve your approach to investigations, you will fail to create a transparent and effective process that bolsters a culture of integrity while deterring misconduct. Yet, despite considerable investments in whistleblower reporting channels and employee education, Gartner’s 2019 RiskClarity research shows that 56% of observed misconduct is never reported by employees. Leading compliance and ethics programs use the investigations process to foster a sense of organizational justice and combat a fear of retaliation. The best organizations pay special attention to the recommendations and next steps following the closure of an investigation to maximize educational and control-improvement opportunities. In this complimentary webinar, Gartner legal research experts look at the four best practice approaches in investigation management, and challenge the conventional way of thinking about improving the investigation process.