Fireside Chat: Improve your Customer Experience with Slack

Join this Fireside Chat to learn first-hand from Chief Customer Officer, Sarah Meyer and Chief Technology Officer, Rafail Portnoy of New York State Metropolitan Transportation Authority (MTA) around how they are using Slack to:

	Provide real-time response to riders as customer satisfaction issues occur
	Triage critical/non-critical IT incidents
	Collaborate externally with partners/vendors
	Create a unified customer and employee experience on a secure platform

Please join us alongside other Transportation executives from across the nation to discuss the needs for agile collaboration in the current transportation environment with an opportunity to engage in a live Q&A with our discussion leaders.