Salesforce and Incapsulate Webinar

View this on-demand webinar to learn how Incapsulate can use Salesforce to provide Tennessee agencies with solutions that deliver a modern customer experience that works across all interaction channels through a single cloud-based platform. 

Discover how you can use Salesforce at your agency to: 

• Provide digital channels for your customers to discover and engage with your agency
• Give your Contact Center agents a single source of information utilizing an omni-channel approach
• Report and analyze the data you’ve collected with pre-built reports and dashboards
• Digitize your interactions with your customers to submit applications, required documents, make requests, and respond to complaints 
• Improve internal agency efficiency and ability to route, manage, and resolve customer requests with digital workflow tools for desktop users and mobile staff in the field

In this on-demand webinar learn how state agencies can leverage the Tennessee state purchasing contracts through Carahsoft for access to Incapsulate implementation services and Salesforce licenses.