Modernizing Case Management: Better Strategies for Serving Constituents in Need

The COVID-19 pandemic forced state and local governments to rapidly stand up social service referral systems, whether for food, supplies, housing or workforce development. Many agencies resorted to handy, quick tools like spreadsheets and clipboards. Meanwhile, surging constituent traffic is still pitting a strain on case reviews, making it difficult to ensure services are delivered to those in need.

The result? Operational deficiencies, improper routing of cases, slow response times, and inefficient allocation of resources and much more.

It’s time for social services agencies to upgrade the Band-Aid fixes they put in place in the pandemic, to digitally transform the processes and workflows critical to efficient case management. Organizations need an end-to-end, no-code workflow system that allows them to track and report on their successes.

Join us August 16 to learn from government and industry leaders about how technology can enable fast, scalable and rapidly adaptable case management and social services to residents and communities in need. Specifically, you’ll learn:

Operational coherence: Automate cases directly to the proper respondent.
Simplified integrations: Bring together legacy systems to ensure interoperability across silos
Auditability: Create a strong audit trail to track performance and identify process bottlenecks Development efficiency: Build with flexibility and choice, and deploy solutions that will simplify case management

Speaker and Presenter Information

Theresa Ward

Public Sector Client Partner, Unqork

Before joining Unqork, Theresa served as the Deputy County Executive / Commissioner for Economic Development & Planning for Suffolk County, NY. Previously, Theresa worked for Steiner Studios in Brooklyn, the largest film studio outside of Hollywood, and for the City of New York where she was Deputy Commissioner and Chief Asset Management Officer, and a Senior Policy Advisor for the Deputy Mayor for Operations. She has 25 years of experience in public and private leadership, having served as an advisor for three urban mayoral administrations in NYC and Baltimore.

Joe Morris — Moderator

Deputy Chief Innovation Officer, Government Technology

Joseph Morris is the Deputy Chief Innovation Officer and a national keynote speaker on issues, trends and drivers impacting state and local government and education. He has authored publications and reports on funding streams, technology investment areas and public-sector priorities, and has led roundtables, projects and initiatives focused on issues within the public sector. Joe has conducted state and local government research with e.Republic since 2007 and knows the ins and outs of government on all levels. He received his Bachelor of Arts in government and international relations from the California State University, Sacramento.