Digital Transformation Isn't Coming, It's Here

Digital innovation and modernization has become a front and center priority for public sector contact centers. As the world adjusts to the tectonic shifts that have upended nearly every facet of communication now is the time for leaders to prioritize the digital engagement channels that citizens demand. Citizens have grown accustomed to digital communication and have shown a remarkable interest in finding their own answers.

Join NICE CXone Product Marketing Director, Brian Mistretta as we discuss how these new behaviors have reshuffled the deck of priorities for agency leaders and why now is the time modernize your agency’s contact center.