Smarter Services Executive Symposium

The Smarter Service Executive Symposium is the industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations.

Our company-wide operating methodology recognizes the role and importance of service as it impacts customer centricity, satisfaction, loyalty, retention and the overall customer experience, while eliminating an isolation of customer support to service, customer experience and customer support line of business. Smarter Services™ represents the HEALTHY BALANCE that links issue resolution, service profitability and happy customers; and delivers a consistent and effective customer experience across all channels at every phase of the customer journey.

The 2021 Symposium provides an invaluable opportunity to meet and network in an environment conducive to advancing executive relationships. Guests will gain knowledge and insights from our Keynote Sessions, Executive Panels, Research Tracks, Breakout Sessions, Transformational Case-Study Workshops and more.