Splunk Contact Center Analytics with Amazon Connect

Join Splunk and AWS to discover how the Splunk App for Amazon Connect helps you analyze your contact center data from Amazon Connect. The app uses the connect data that is generated by several data sources such as contact records, agent events from Amazon Kinesis Streams, reports and transcripts from S3, connect application logs, contact flow logs, and metrics via Amazon CloudWatch to help you gain insight on the current state and understand how customer service is being impacted at your contact center.

During this webinar attendees will learn about:

• Any organization running a contact center
• Cloud or on premise based deployments
• Heterogeneous technology stacks for serving contact center
• Splunk App for Amazon Connect
• Taking the fast lane - Splunk for Contact Center Analytics Autobahn Lane