Court Continuity: How Online Dispute Resolution Keeps the Wheels of Justice Moving

During the COVID-19 pandemic, many courts across the United States had to close their doors to the public. The Superior Court of California - San Joaquin County closed to the public from March 2020 to July 2021. During that time, the public had minimal outlets to ask questions, inquire about payment plans or contest tickets.

To avoid further backlog and safely connect with constituents, the San Joaquin Superior Court launched an online traffic case platform in October 2020. The platform, powered by Matterhorn and built on AWS, allows people to contest and resolve their traffic cases safely and remotely.

Join Government Technology on November 5 at 11 a.m. Pacific/2 p.m. Eastern as our experts discuss how this implementation and others across the country, deployed during a crisis, are changing the way courts operate in the future – allowing for greater flexibility, speed and engagement.