Virtual Event: Citizen Experience - USA
Delivering a Connected and Seamless Citizen Experience
As consumers, we have rapidly become accustomed to the convenience of utilizing phone apps and other digital channels in order to interact with organizations, make purchases, and provide feedback. As our expectations as consumers have shifted – so too have our expectations as citizens. As departments, agencies and localities around the country respond to this shifting demand in engagement methods – leaders are left to explore and examine meaningful ways to ensure that the key components of service and engagement are optimized.
Previous expectations of what was considered a good citizen experience has become inadequate for the ‘next’ normal – post-COVID. Government agencies and departments have been rethinking and realigning their citizen experience strategies by leveraging new approaches, technologies, and procedures. With public sector organizations rapidly embracing digital technologies, citizen service agencies are at a transformative time where they can reframe their strategies to improve CX experience all while reducing costs.
Public Sector Network’s Citizen Experience virtual event will bring together experts and public sector thought leaders as they examine and explore new ways to take CX to the next level. Join us as we focus on key learnings and actions that will help government departments and agencies to continue their momentum in providing safe, secure, and inclusive services; with a customer experience approach to match.
Speaker and Presenter Information
Jay Anderson
Civic Engagement & Public Participation
City of Colorado Springs
& Member of the DEI Committee, International Association of Public Participation (IAP2)
Ubax Gardheere
Equitable Development Director, Office of Planning & Community Development,
City of Seattle (WA)
Anecita Agustinez
Tribal Policy Advisor,
California Department of Water Resources
Kathleen Foster Elliott
Government Relations Specialist,
The Muscogee Nation
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Wed, Nov 10, 2021, 12:00pm - 2:30pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
Public Sector Network