The Gartner 2022 Leadership Vision for Customer Service and Support

Customer service and support leaders face a wide range of challenges, including a competitive talent market, customer interaction preference shifts, and the increased impact of service in driving loyalty. Customer centricity remains a bedrock of the organization’s focus, so customer service and support leaders must find new, innovative ways to demonstrate value back to the business and drive enhanced customer outcomes. This complimentary webinar looks at the strategies that progressive customer service and support leaders are incorporating into their strategic plans for 2022.

Discussion Topics:

• Know where most self-service journeys fail and how to keep your customers in self-service
• Set up your organization for success by transforming your talent strategy
• Ensure proactive service strategies effectively drive customer loyalty