Delivering on the Promise of Digital Government Part 4: Creating a Connected CX Ecosystem

The ultimate goal of state and local digital transformation efforts is to provide government services better, faster and more efficiently. In order to provide empathetic services at scale, agencies need to bring together data, actionable insights, systems, integrations and automation to fully orchestrate experiences.


A truly connected constituent experience (CX) ecosystem allows agencies to fully orchestrate experiences to address – and even anticipate – the needs of every constituent.


Join us December 2 for the fourth and final webinar in our series on Delivering on the Promise of Digital Government. In Part 1 of the series, we outlined how digital engagement improves the citizen experience; Part 2 explored the tools agencies can use to improve the contact center experience for employees; and Part 3 focuses on making the most of your data.


In Part 4, you’ll learn how to bring all those elements together in an integrated network that improves the CX for residents and empowers government agencies to optimize service delivery for the modern era.

Speaker and Presenter Information

Nathan Hamrick
Principal Solution Consultant, Genesys


Bob Woolley — Moderator
Senior Fellow, Center for Digital Government

Relevant Government Agencies

Other Federal Agencies, Federal Government, State & Local Government

Event Type

This event has no exhibitor/sponsor opportunities

Thu, Dec 2, 2021, 1:00pm ET

Complimentary:    $ 0.00

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Event Sponsors

Government Technology

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