Improving Citizen Services by Integrating Best Practices with Innovative Technologies

You are invited to join us for a 60-minutes discussion about how to improve citizen services while reducing costs with innovative technologies. We’ll explore best practices government organizations are using today, clearly defined metrics and key performance indicators agencies can quickly deploy solutions that can have a significant positive impact on the citizen engagement process. We will look at some of the low cost effective and innovative ways Federal, and State and Local agencies are applying people, process and technology to meet the Federal mandate and better respond to the needs of the citizens they serve.

Participants will:

• Hear about agency examples of using innovative technologies to improve customer services
• Capture tips for how to identify areas for agency improvements for customer service
• Find resources to help you develop your customer service planning

Speaker:
Kent Cunningham, Chief Technology Officer, Federal Civilian and Healthcare, Microsoft Corporation