How to Apply the Right Technology for an Enhanced Customer Contact Center Experience
Amazon Connect has proven to be a customer experience enhancer as an omnichannel cloud contact center platform that handles billions of interactions daily with up to 80% lower costs. But how does your organization begin the process of implementing Amazon Connect in your contact center and get the most out of the technology? AWS Partner Presidio is an expert in Amazon Connect contact center deployments, working from your unique business problem backwards to the technological tools needed to solve them.
In this talk with experts from Presidio and AWS, learn about:
- How Amazon Connect uses AI/ML to improve the customer experience
- The full range of Amazon Connect professional services Presidio offers
- Real-life examples of successful Presidio Amazon Connect customer deployments
Who should attend?
CIOs, CTOs, CISOs, VPs of IT, IT Managers, IT Directors, IT Supervisors, Business Decision Makers, C-Level or LOB Managers, CEOs, CMOs, COOs, VPs of X, LOB Directors
Speaker and Presenter Information
Geoff Schnell, Head of Americas Sales, Productivity Apps, AWS
Casey Klein, Vice President of Contact Center, Presidio
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, Feb 17, 2022, 1:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
Amazon Web Services (AWS)
Presidio
